Effective Date: February 24, 2026
Kaam Saathi ("we," "us," or "our"), owned and operated by Richter Brothers, is committed to safeguarding your privacy and providing a secure and trustworthy experience while using our platform. This Privacy Policy outlines the practices we follow regarding the collection, storage, usage, processing, and disclosure of your personal data when you access, use, or interact with our website (www.kaamsaathi.com) and mobile application (collectively referred to as the "Platform").
By using our services or engaging with our Platform, you consent to the data collection, storage, and processing practices described in this policy. Please read this Privacy Policy along with our Terms of Use before accessing or using the Platform.
(a) How this Policy applies:
This Privacy Policy applies to individuals using Kaam Saathi’s Platform and services, including users and service providers (collectively referred to as "you," "your," or "User"). By using our Platform or services, you consent to the collection, use, and processing of your personal data as described herein.
(b) Updates to this Policy:
We periodically review and update our Privacy Policy to reflect any changes in data practices. We encourage you to review this Policy regularly. If you continue to use the Platform, you agree to any updates made to this Privacy Policy.
(c) Third-Party Services:
The Platform may include links to third-party websites or services. We are not responsible for their privacy practices and recommend that you review the privacy policies of those third-party services.
We collect various types of personal and non-personal information from you to provide and improve our services. The information we collect includes:
(a) Personal Data:
Account Information: Name, email address, phone number, billing information, and other personal details you provide when creating an account.
Service Requests: Information related to the services you request, including service preferences, location, household details (e.g., number of rooms, family members, pets), and any other specifics for service provision.
Communication Data: Correspondence with us through emails, feedback, or messages on the Platform.
(b) Non-personal Data:
Technical Data: IP address, browser type, operating system, device type, location data, pages you view, and usage patterns collected automatically when you use the Platform.
Cookies and Tracking Technologies: We use cookies to collect information about your activities on the Platform to enhance your user experience.
(c) Payment Data:
Transaction details for payments made for services, including payment method, UPI ID, or card information, processed securely via third-party payment gateways.
We use the collected information for the following purposes:
Service Delivery: To process service requests and connect users with service providers.
Customer Support: To respond to your queries and support requests.
Platform Improvement: To analyze usage patterns and improve our services, user experience, and features.
Marketing and Communication: To send updates, promotional content, and service-related notifications.
Legal Compliance: To comply with legal obligations and regulations and to detect and prevent fraud.
We use cookies and similar technologies to enhance your experience on our Platform. Cookies help us identify returning users, remember your preferences, and provide personalized content.
Managing Cookies: You can manage or disable cookies through your browser settings. However, disabling cookies may impact certain functionalities of the Platform.
We may share your information in the following circumstances:
Service Providers: With third-party partners and vendors who assist in delivering services, including payment processors, hosting providers, and customer support services.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Legal Compliance: We may disclose your information if required by law or to protect the rights, property, or safety of Kaam Saathi, our users, or others.
You have the following rights regarding your personal data:
Access and Correction: You can access and update your personal information by logging into your Kaam Saathi account or contacting us.
Data Deletion: You can request that we delete your personal information, subject to legal obligations or business requirements.
Opt-Out of Marketing: You can unsubscribe from marketing communications by following the instructions in emails or by contacting us directly.
We implement reasonable security measures to protect your personal data. However, please note that no data transmission over the internet is completely secure. By using our services, you acknowledge the inherent risks in internet data transmission.
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. If you wish to delete your account, we will process your request in accordance with applicable legal requirements.
Your personal data may be transferred and stored outside of your country of residence. By using our services, you consent to the transfer of your data in accordance with this Privacy Policy.
Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices and recommend reviewing their policies before providing any personal information.
If you have any concerns or complaints regarding your personal data or this Privacy Policy, please contact our Grievance Officer:
Grievance Officer Name: Ulan
Contact Email: grievance@kaamsaathi.com
Phone: +91 8369786355
We will address your grievances within 1 (one) month of receiving your complaint.
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: sales@kaamsaathi.com
This Privacy Policy is effective as of the date stated above and is subject to updates or changes. We will notify you of significant changes to this policy through the Platform.
